Terms of service

Effective 13 November 2026

These terms are an agreement between you and OvalTurn Inc. ("OvalTurn", "we", "us"), a Canadian corporation at 384 Baker Hill Boulevard, Stouffville, Ontario L4A 4P4. They cover RIS: the iPhone and Android apps, the web app, and this website. By creating an account or using RIS, you agree to them. If you use RIS for a business or team, you agree for that business too, and confirm you're allowed to.

Who can use RIS

You must be 18 or older and able to enter a binding contract. RIS is a professional tool for keeping track of client relationships.

Your account

• Keep your sign-in details and devices secure. You are responsible for what happens in your account.
• Give us accurate details, and keep your mobile number and email address current so that sign-in codes reach you.
• Tell us at support@ovalturn.com straight away if you think someone else has access to your account.

Your clients' information

You own what you put into RIS. You give us permission to store, process and display it only to run RIS for you and your team.

You are responsible for recording your clients' information lawfully. That includes having a valid reason to keep it, telling your clients where the law requires it, and getting their consent before you use RIS's AI features on their information. RIS records each client's consent status to help you, but it can't check that the consent is real.

Acceptable use

Don't use RIS to:

• break any law, including privacy, anti-spam and financial-services rules;
• store information you have no right to hold, or information about children, except as part of a client's household;
• harass anyone, or send messages people haven't agreed to receive;
• try to get into accounts or systems that aren't yours, probe or overload RIS, or copy or reverse engineer it, except where the law allows;
• resell RIS without our written agreement.

AI features

Transcriptions, scanned text, nudges and insights are produced automatically and can be wrong. They are aids to your own judgment, not financial, legal or tax advice. Check them before you act on them or share them with a client.

Plans, trials and payment

• Prices and what each plan includes are on our pricing page.
• Paid plans renew automatically each month or year until you cancel.
• A Pro free trial lasts 7 days, and each person gets one. If you don't cancel before it ends, the plan you picked starts and is charged.
• Purchases in the phone apps are made through Apple or Google, under their terms, and are managed in your store account.
• Web purchases are processed by Razorpay (India) or Stripe (Canada and the US).
• If a payment fails, we retry and let you know. If it still fails, your account moves to the Free plan. Your data stays, but features beyond Free pause.
• We may change prices. We will tell you at least 30 days before a change affects your next renewal, and you can cancel before then.

Cancellation and refunds are covered in our refunds and cancellation policy.

Teams

A team's admins control its plan, its seats and who belongs to it. Leads and admins can see the team's shared client records and activity. If you leave a team or are removed, you lose access to the team's records.

Our service

We work to keep RIS available and your data safe. RIS may sometimes be unavailable for maintenance or for reasons outside our control. We may add, change or remove features. If a change takes away something material from a paid plan you're on, we will tell you in advance.

You can export your data from the app at any time. Please keep your own copy of anything important.

Intellectual property

RIS, its software, design and name belong to OvalTurn. We give you a personal, non-transferable right to use RIS while these terms apply. Feedback you send us may be used to improve RIS without any obligation to you.

Ending your account

You can delete your account in the app at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires. Where reasonable, we will warn you first and give you a chance to export your data.

Disclaimers and limits

Apart from what these terms promise, RIS is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or lost business. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow to be limited, or takes away your rights as a consumer under the law where you live.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Courts in Ontario have jurisdiction, unless the consumer law where you live gives you the right to bring a claim there.

Changes to these terms

If we make a material change, we will tell you in the app or by email at least 30 days before it takes effect. If you keep using RIS after that, the new terms apply.

Contact

OvalTurn Inc., 384 Baker Hill Boulevard, Stouffville, Ontario L4A 4P4, Canada. Email support@ovalturn.com or call +1 905 477 3617.