RISRefunds and cancellation
How you cancel, and who handles a refund, depends on where you bought your plan.
Bought in the iPhone or Android app
Purchases in the phone apps are made through Apple's App Store or Google Play, and they handle cancellations and refunds.
- iPhone: cancel in Settings › your name › Subscriptions. Ask for a refund at reportaproblem.apple.com.
- Android: cancel in the Play Store › your profile › Payments and subscriptions › Subscriptions. Refund requests follow Google Play's refund policy.
If Apple or Google refund a purchase, the plan or credits it gave you are removed.
Bought on the web
Cancelling
Cancel any time in the web app under Settings › Subscription. Your plan stays active until the end of the period you've paid for, then moves to Free. Your data is kept.
Refunds
| What you bought | Refund |
|---|---|
| An annual plan (Pro or a team plan) | A full refund if you ask within 7 days of the payment. |
| A team's first subscription, monthly or annual | A full refund if you ask within 7 days of the first payment. |
| A monthly plan, after the first payment | No refund. Cancel to stop the next renewal. |
| AI credit packs and extra storage | No refund once they are added to your account. |
Refunds go back to the payment method you used. They usually arrive within 5 to 10 business days, depending on your bank.
Free trials
A Pro trial is free for 7 days. Cancel before it ends and you won't be charged. On the web, your bank may show a small authorization charge when you start the trial. It is reversed automatically. Team trials need no card.
Failed payments
If a renewal fails, we retry over the next week and let you know. If it still doesn't go through, your account moves to the Free plan. Your data stays, and you can subscribe again at any time.
How to ask for a refund
Email accounts@ovalturn.com from the email address on your account, or include the mobile number you sign in with. Tell us the date of the payment. We reply within 2 business days.
Nothing in this policy limits a refund you are entitled to under the consumer law where you live.